M1 upgrades old 12GB 3G data plans to 4G
This article is contributed by Irene Tham and was first published on 26th Jan 2017.
M1 customers who are still holding on to their old 3G plans with the generous 12GB mobile data allowance have been upgraded to the network's 4G service at no extra charge.
Many customers have resisted re-contracting to a 4G plan as a similar-sized data package costs significantly more.
M1 chief marketing officer P. Subramaniam told The Straits Times: "We had a small number of customers still on legacy 3G smartphone plans. 4G was recently activated for these customers, to enable them to enjoy the best experience on our 4G network."
As for the other telcos, StarHub's head of product Justin Ang said it will monitor the situation and "evaluate the best upgrade options" for its 3G customers, while a spokesperson for Singtel said 3G customers need to sign new contracts for 4G plans to get 4G speeds.
Source: The Straits Times